Coronavirus update and our guidelines as a company

  • Covid-19: Your questions answered

    We recognise that this is a worrying time for you and your family and have provided below answers to some of our most frequently asked questions. If, after reading this, you have further questions that we have not answered, please contact us so we can update this information for anyone interested. Please note, we are only able to answer general questions about Liberty Centre Limited supported living units and day centres.

    When will I be able to visit my loved one?

    Our management team continually assess public health and NHS guidance as well as other local and national updates to assess the risk to each supported unit. Currently, our priority is to reduce the risk of infection for residents and the teams caring for them and we believe the best way to do this is to limit visits to exceptional circumstances. We will continue to follow public health advice, but our initial estimate is that these restrictions may be in place for around 12 weeks from when they were first put in place in late March. We will advise relatives as soon as this changes. Meanwhile, our teams are doing everything they can to keep residents safe, occupied and feeling connected to their friends and family.

    What constitutes ‘exceptional circumstances’?

    This will depend on the circumstances in the supported units at any point in time. If you believe your situation falls into this category, please contact the Registered Manager who will discuss whether it is appropriate for you to visit. Please do not travel to the supported units without confirmation of a visit as unfortunately, we will not be able to grant you access to the supported units without prior agreement from the Registered Manager.

    Why has Liberty Centre Limited decided to stop visitors?

    Our priority is, and will always be, keeping residents safe. As residents in our supported units are more likely to be seriously affected if they catch coronavirus, we’re doing everything we can to limit the chances of the virus entering any supported units. Although you may feel well and healthy, some people do not show any, or only slight, symptoms but may still be capable of spreading the virus. Therefore, we have taken the decision to limit all but essential visitors. This aligns with Government guidance about self-isolation for those in high risk categories, the over seventies and vulnerable people.

    How do I stay in touch with my loved one if I’m not allowed to visit?

    We realise how important keeping in touch with family and friends is, and have not taken this decision lightly. Our supported units’ teams will continue to do their best to help and support you to stay in touch by whatever means they can – this could be via telephone, skype, facetime, Zoom meeting and email, as well as by letter or cards. Please contact the Registered Manager or supported units Coordinator to find out what options are available to you.

    Can I help with any supplies (food, medical supplies) for your supported units?

    We work with a number of suppliers across our supported units for every day essential items such as food, medicines and other items, and are in touch with them on an ongoing basis to ensure deliveries and stocks of items to our supported units continue. Currently, we have no concerns about obtaining these, so please rest assured we remain safe and have the items we need.

    What’s the best way to find out more about the situation?

    We are constantly assessing the situation, and the most up-to-date advice and guidance will be found on our website. We will email to relative contacts as things change and will also be sharing updates via email, letter and telephone.

    Why are you still accepting new residents to Liberty Centre Limited supported units – doesn’t this put residents at risk?

    While we understand this is a concern for some relatives, we feel it is important that we help relieve the pressure on other parts of the health service by accepting residents only where it is safe to do so. Where we feel a supported unit has a heightened level of risk, we have limited our admissions to those requiring permanent care and we are no longer allowing families to view the supported units before admission. We also put in place a number of processes to minimise the risks associated with new admissions – this includes reviewing a history of temperature checks, and caring for new admissions isolation for the first seven days of their stay.

    Are GPs/district nurses still allowed into the supported units?

    All essential visits from healthcare professionals are still permitted as normal.

    Can I remove my loved one from the supported units and take them to live with me?

    While we would discourage this course of action, this is a decision that only you and your loved ones can make. But please bear in mind that anyone above age of 65 years living in our supported living if any, especially those that are frailer or have existing medical conditions, are the most at risk from coronavirus, and as such anyone in the household in which they are living should isolate in order to protect them. We have put a number of measures in place to keep your relative safe – our teams have been trained in the highest infection control standards, we have access to regular food and medical supplies and we are able to draw on medical professionals for additional support.

  • Covid-19: Website Information for visitors

    Website Coronavirus (COVID-19) information

    At Liberty Centre Limited, our first priority is always the safety of service users, colleagues and visitors in our units.  With the annual threat of norovirus or influenza, our Registered Managers and Service Managers are already well versed in infection control and have clear processes in place to prevent and contain infections among both service users and team members.  However, we are not complacent about the coronavirus outbreak or the potential risks it may pose for people.

    We want to reassure you that, whilst we are doing our best to keep our day centre and supported units life as normal as possible for service users, we are continuing to assess the situation nationally and locally, and to put in place measures to reduce the risk of the virus inadvertently being brought into the units. 

    Temporary restrictions on visits

    As service users in our supported units are particularly vulnerable to the coronavirus, we have taken the difficult decision to temporarily suspend all visits from relatives and friends, unless in exceptional circumstances.  We do not take this decision lightly, but feel that reducing all but vital visitors to our supported units will help protect the health and safety of service users.  We recognise that will concern some people, but we do ask for your support.  If you feel your personal circumstances warrant a visit, please contact the Registered Manager before you travel to the units.

    Our intention is to follow public health advice to determine when visits will return to normal, which means that as things currently stand, our initial estimate is that these restrictions may be in place for up to middle of May 2020. 

    We will continue to do our best to support service users to keep in touch with loved ones via other methods, such as phone and video calls, letters or emails in the short term.

    Day Centre and new care enquiries

    Our day centres, Claridge Road and Beverley bungalow remain open to our current service users.  We are still accepting admissions, and those looking for support should contact our care support team on 02085998626.  


    We may still be recruiting for the supported units and day centre, but will be moving any recruitment interviews to a more suitable site as deem fit by the management.  If you are scheduled for an interview for this home, please contact the person who arranged your interview for further details.

    Guidelines for approved visits

    While we will do everything we can to maintain this information, please call the head office before you set out for your visit, just in case anything has changed. This information should be considered in conjunction with information about the virus from Public Health England and Health Protection Scotland.


    Remember that those visiting relatives in the supported unit will need prior agreement from the Registered Manager to do so, and this will only be granted in exceptional circumstances.  It is likely that your visit will be limited to the bedroom of your loved one to limit contact with other service users.


    Do not visit if you are feeling unwellIf you currently feel even a little poorly, particularly if you have flu-like symptoms including coughs, raised temperature or shortness of breath, please do not visit the home for at least 14 days.


    Do not visit if you have been to an affected areaIf you have been abroad to one of the areas affected by coronavirus, or have been in close contact with someone who may have been exposed to the virus, please do not visit the home.  Health England is maintaining a live list of these affected areas.


    During your visit-

    If you are still planning a visit due to exceptional circumstances, it is important that you take every measure to do so safely.

    Wash your hands

    Please wash your hands carefully (following NHS guidance) before travelling to the units.  As soon as you arrive in the unit, please wash your hands again and use the hand sanitisers that are by the front door and at the entrance to each unit.  


    Health checks

    When you arrive, our home teams will confirm your visit with the Registered Manager and will ask you a few questions about your health and any contact with possible sources of the coronavirus before you come into the day centres and the supported units home.

    Temperature checks

    We have introduced temperature checks upon arrival at the home to ensure any visitors are not running a fever and unintentionally bringing the virus into the home.  These are done via an ear thermometer which is the most quick, accurate and hygienic approach available.  If you have any concerns about undergoing a temperature check, please call the home before you set out to visit.


    While tissues are available in the home, please bring a supply with you in case you sneeze, cough or find your nose is running. Please use each tissue once and dispose of it carefully using the catch it, bin it, kill it principle.

    If you have any questions please do not hesitate to contact the home manager or the deputy in the normal way.