AIMS AND OBJECTIVES
Our aim is to deliver the highest possible standard quality of support to our clients, adopting a flexible approach to individuals needs, enabling them to live in their homes, accessing community based activities and helping them to maintain their independence, respect, dignity and good quality of life.
The Agency also dedicates itself to operate in a unique framework with emphasis on meeting the needs of our clients and their families holistically. Our person centred approach to care delivery enables clients and their families to be assured of obtaining excellent value for money. We have excellent practices and sound principles for the way we run and conduct our service. In conjunction to these is our firm belief that the rights of Service Users are paramount.
- To focus on service users. We aim to provide personal care and support in ways which have positive outcomes for service users and promote their active participation.
- To ensure that we are fit for our purpose. We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our service users and their friends and relatives 3. To work towards the comprehensive welfare of our service users. We aim to provide for each service user a package of care which contributes to their overall personal and healthcare needs and preferences. We will co-operate with other services and professionals to help to maximize each service user’s independence and to ensure as fully as possible their maximum participation in their community.
- To meet assessed needs. Before we provide services we ensure that a potential service user’s needs and preferences are thoroughly assessed. We aim to ensure that the care the agency provides meets the assessed needs of each service user, that needs are reassessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.
- To provide quality services. We are whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.
- To employ a quality workforce. Standards for our staff are based on the national occupational standards for the care industry set by the National Training Organization.
THE NATURE OF THE SERVICES WE PROVIDE
Services to be provided include,
- Community outreach services tailored to meet specific client needs
- Home care support/Supported Living
- Home intervention support to help structure clients home if required using TEACCH structures to aid clients understanding and independence
- Personal care
- Opportunity to access day service facilities
- Respite Care
- Structured approach based on TEACCH principles for our clients with autism in other to improve their expressive communication and general level of understanding
- Escort duties: Shops, Banks, GPs, and Hospitals
- Medication. (Safe keeping and administration)
- Prescription filling and collection
- Health and Safety support for clients
- Domiciliary care for both adults and children
NAME AND ADDRESS OF REGISTERED PROVIDER
REGISTERED PROVIDER/REGISTERED MANAGER
5 Ingrebourne gardens
LIBERTY CENTRE-AGENCY ADDRESS
13 Claridge Road
QUALIFICATIONS AND EXPERIENCES
Access into Nursing 1996 – 1997
Diploma in Nursing 1997 – 2000
BSc in Midwifery 2002 – 2004
TEACCH trained 2009
Level 8 (Advanced Post graduate Diploma
of Business Administration – Doctorate level 2015
Key Worker –London Borough of Barnet Social Services. 1991 – 1994
- I was a key worker in a residential home for adults with dementia.
- Main responsibilities was to provide semi-independent living skills like shopping, budgeting money, providing support in developing emotional and social needs. Maintaining a safe home environment for the clients.
Admin Personnel: Department of Social Security – Recovery of Estate.1994 -1996
- Administrative work
- General Office assistant
Registered Nurse: Hammersmith Hospital NHS Trust. 2000 – 2002
- Worked on a cardiac ward, working with medical and surgical patients. Some of the patients were on medical treatment and some come for heart bypass surgery.
- Performed Nursing duties such as observations, administering medications orally and intravenously, ECG, admitting and discharging wounds.
- Liaising with other hospitals and community nurses when discharging patients etc. Among the various duties, I performed documentation which was one of the important responsibilities. I also provided a lot of emotional and psychological support to patients and families in my care.
Midwife: Queen Charlotte’s and Chelsea Hospital.2004 to date
- I have been working with pregnant women on antenatal and Labour ward since 2004 to date and I am current on part time due to my management duties at the Liberty Centre: My role include,
- Admitting and discharging patients.
- Doing Observations, listening to the foetal heart and CTGs, urine analysis and liaising with obstetricians regarding patient care.
- When the women were in labour, I provided intrapartum care throughout the labour. I also worked with their husbands/family to make sure they were well informed about their care and for them to make informed choices.
- I supported the patients throughout the labour. I also provided postnatal care by looking after both mother and baby until they are transferred to another ward. I found this job very rewarding and I developed good relationships with patients in my care.
- I have been a care manager for the Liberty Centre which is a specialist unit for Autism which has high standards of care and also provides social education for young adults from 18 years old upwards.
- I have been managing the Centre on day to day basis, organising training programmes for staff, human resources, responsible for health and safety of our clients and staff and develop policies to that effect. Excellent experience in developing and implementing a variety of corporate programs, including those that must comply with corporate, and national guidelines.
- Skilled in developing department budgets and creating department objectives.
Serve on team that creates short and long-term programs for the development of the independence of Clients who have Autism with associated challenging behaviour.
The range of qualifications obtained by our domiciliary staff include, NVQ levels 2 & 3(all staff either have or will receive it when they join the service),TEACCH, Positive Behaviour Support; Emergency First Aider and CPR course, Food Safety & Hygiene, Health & Safety, Fire Drill, Epilepsy management, Challenging Behaviour etc.
OUR COMLAINTS PROCEDURES
The aim of this Agency is to ensure that its complaints procedure is properly and effectively implemented(every service user and their families will be given copies of the agency’s complaint procedure) and that Service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly.
Our goal is to ensure that:
- Service users, careers, or representatives are aware of how to complain, and that the agency provides easy to use opportunities for them to register their complaints
- a named person will be responsible for the administration of the procedure
- every written complaint is acknowledged within two working days
- investigations into written complaints are held within 28 days
- all complaints are responded to in writing by the agency.
- complaints are dealt with promptly, fairly and sensitively with due regard to the upset and worry that they can cause to both staff and Service users.
The named complaints manager with responsibility for following through complaints for the Centre is:
The Quality Assurance Officer
13 Claridge Road
Tel: 020 85998626
The Centre believes that, wherever possible, complaints are best dealt with on a local level between the complainant and the Centre. If either of the parties is not satisfied by the local process the matter should be referred to the Commission for Social Care Inspection.
The local Commission for Social Care Inspection office is:
Care Quality Commission
103 – 105 Bunhill Row
Tel: 03000 616161
Our compliant policy and procedures are available (includes how we deal with both oral and written complaints) and meets all the requirements of regulation 20 and 19(1).
SERVICE USERS RIGHTS
The aim of good quality Support Service must always be to promote a way of life for Service Users that permits them to enjoy, to the greatest possible extent, their rights as individuals.
The following rights are fundamental to this agency:
An individual’s right to privacy involves being free from intrusion or unwelcome attention. We aim to maximise our clients or service users ‘privacy in the following ways.
- Staff will enter a client’s property and rooms only with their express consent.
- A Service User has the right not to interact with or be interrupted by Staff, when for example; they are entertaining a visitor or engaged in an intimate activity.
- We respect that clients’ possessions are private. For clients on supported Living schemes or who have rented their own accommodations but requiring high level of support and organization of their possession/environment/home, we may do or take itemized inventories of the invaluable belongings when we take over their support package. It is important for us to update the inventories from time to time and advice or inform as well as assure our clients that their valuable possessions are being kept safely.
- We will ensure that records kept on the clients are seen only by those with legitimate needs to know the information they contain after seeking the permission of the individual client before revealing these information.
The right to dignity involves recognizing the intrinsic value of people as individuals and the specific nature of each person’s particular needs. We aim to maximize our clients’ dignity in the following ways.
- We aim to minimize any feelings of inadequacy, inferiority and vulnerability that clients may have arising from any form of Disability or Mental Health, through positive support.
- We will treat clients with the sort of respect which reinforces personhood and individual characteristics, addressing them and introducing them to others in the preferred style, responding to and respecting specific cultural and religious needs and to maintain relationships which are warm and trusting but appropriate to the relationships of worker and clients.
Independence means having opportunity to think, plan, act, and take sensible calculated risks without continual reference to others.
We aim to maximize our clients’ independence in the following ways:
- We will prompt and support clients to manage their daily affairs rather than becoming totally dependent on staff and others. TEACCH approach will be use to support our clients on the autism spectrum disorder by structuring their programmers in other to promote their understanding and independence.
- We will encourage clients to take as much responsibility as possible for their own healthcare and if competent, their medication too.
- We will involve clients fully in doing their Person Centered Planning and managing records of Support Specifications.
- We will work with other professionals and relatives to provide a continuous service while creating a conductive climate which will foster attitudes that focus on capacities rather than on disability or mental health stigma.
SECURITY AND HEALTH AND SAFETY
In providing support to clients, there is a difficult balance to be struck between supporting them to experience as much independence as possible and making sure that they are not exposed to unnecessary hazards. Taking care for the security of clients therefore means helping to promote an environment which is safe and offers protection from potential hazards. We will respond to our clients need for security therefore in the following ways:
- We will make sure that support and help is tactfully at hand when clients wish to engage in activities that places them in situation of substantial risks to potential hazards.
- We will always carry out thorough Risk Assessments in relation to premises, equipment and the activities of the clients who is being supported.
- Our staff will advise clients about situations or activities which is likely to put them or their property at risk.
- Our staff will be selected, CRB checked at enhanced level and inducted to provide support to clients responsibly, professionally and with compassion and never to exploit their positions to abuse the client or service user in any way or manner.
We aim to support our clients to fully integrate into the community and enjoy their civil rights as follows.
- To provide information and support to our clients in order to make full use of wide range of public services, such as libraries, colleges, art centers, leisure facilities and public transport.
- We will support and accompany our clients to make full use of health services in all ways that is appropriate to their identified medical, therapeutic or mental health needs as required.
- We will provide support to our clients in planning and shopping for food or clothing or items needed for daily living.
- We will provide easy access for our clients, their friends, relatives, and representatives to comment about or give feedback on our services.
Choice consists of the opportunity to select independently from a range of options. We will respond to our clients’ right to choices in the following ways:-
- We may avoid a pattern of service delivery that sets compulsory times for activities.
- We will cultivate an atmosphere and ethos in our service delivery that welcomes, respect and respond positively to cultural diversity.
- We will respect clients’ eccentrics, personal preferences and idiosyncrasies.
- We hope to support our clients to show respect for self by turning out well groomed at all times and also to show due respect to others.
- We will encourage clients to exercise informed choice in their selection of wide varieties of facilities that is available in the community.
- We will adapt ‘TEACCH’ principles to allow clients with autism to make use of appropriate choice boards or materials to make informed decisions (eg choice of meals and places to visit).
Fulfilment has been defined as the opportunity to realize personal aspirations and abilities. It recognizes and responds to levels of human satisfaction but it is difficult to generalize due to difference regarding individuals’ needs.
We will respond to clients’ right to fulfillment in the following ways:-
- We will support clients to participate in a wide range of Social and Cultural activities as possible.
- If requested or required, we will support to celebrate meaningful events to clients e.g. birthdays.
- We aim to respond sensitively and appropriately to the special needs and wishes of our clients and families to achieve an unfulfilled dream, wish or ambition.
Centre Manager: Beatrice Dankwa
Date: 10thJanuary, 2018